What is the Return Policy?
Items will be shipped from The RACK within 48 hours of purchase.
Returns must be made within 14 days of the purchase. Items must be from a smoke free home with tags still attached. Please email us for return instructions (return shipping costs must be paid by the purchaser).
We do not offer exchanges or cash refunds. To make it easy, once we receive your return, we inspect it and issue an account credit back to the card the item is purchased from.
What items can't be returned?
You cannot return items that were purchased over 14 days ago, any sale items, grab bag items, damaged items not due to our error, or promotional items.
What if I received a damaged item?
Oops! We are so sorry. Shoot us an email at firstname.lastname@example.org